Glossary

A participant who has completed registration for a participant group and can join its sessions, as opposed to an invited participant who has not yet accepted. Hubs filter, message and certify their active participants from the program.

The principle behind every ECHO session: subject matter experts and participants learn from one another, so knowledge flows in every direction rather than from a lecturer to an audience.

The reporting area of iECHO where hubs explore their program data in one place. Its Overview, Forms and Participants tabs cover attendance, engagement, retention, feedback and participant-level detail, filtered by program, participant group, focus area, session or date. See iECHO Analytics Center.

iECHO's messaging space for a program or organization. Announcements are one-way updates from the hub team; conversations are threads where participants and the hub team keep the discussion going between sessions. See Announcements and conversations.

Who joined each session and for how long, recorded automatically by iECHO's video conferencing integration. Hubs can adjust attendance manually, filter participants by it, export it and use it as a certificate criterion.

A recognition shown on an iECHO profile. Participants earn badges for participation, engagement or contributions, and organizations display badges for the Sustainable Development Goals their programs support. See Badges on iECHO.

The part of a session where a participant presents a real, de-identified case from their practice and the group works through it with the subject matter experts. Case presentations are the heart of case-based learning.

A participant assigned to present a case in a session. On iECHO the hub team adds case presenters to a session; presenters upload their case content in advance, and the hub team reviews it for protected health information before sharing it.

Learning by working through real, de-identified cases from participants' own practice. Each case presentation lets the whole group apply expert guidance to a concrete situation, which is how the ECHO Model masters complexity.

A document a hub issues to participants for attendance, participation or a case presentation, based on criteria the hub sets for the program. Participants find their certificates on their iECHO profile and can download or share them. See Accessing your certificates.

Continuing medical education, and more broadly the continuing education credit that professionals earn for learning. Hubs record accreditation details on a program so certificates show the credit a session carries.

The planned sequence of topics and cases a program covers across its sessions. Hubs design the curriculum with their subject matter experts and their participants' needs in mind. See How to develop your ECHO program curriculum.

A short teaching presentation, usually 10 to 20 minutes, that a subject matter expert gives during a session before the case discussion.

A participant that does not attend several sessions in a row, and is deemed to be dormant in that participant group (depending on the frequency of sessions). Dormant participants do not receive session reminders, however they can continue to access the program through iECHO as usual.

An organization or person who works with Project ECHO and advances its mission without a signed partnership agreement.

All ECHO partners, participants and supporters, and the impact of their shared commitment to sharing knowledge openly for the good of humanity. Formerly called the ECHO Movement.

A not-for-profit trust based in New Delhi, India that works with Project ECHO to replicate the ECHO Model in India.

Project ECHO's headquarters at The University of New Mexico Health Sciences Center. The Institute spreads the ECHO Model around the world, recruits and trains partners, convenes the ECHO community and provides iECHO to partners at no cost.

A way of building knowledge and capacity among community practitioners through ongoing virtual mentoring, case-based learning and continuing education. It rests on four pillars: use technology to leverage scarce resources, share best practices to reduce disparities, use case-based learning to master complexity and use a web-based database to monitor outcomes. More than 900 peer-reviewed articles back the model.

An organization that has signed Project ECHO's partnership documents and is eligible to run ECHO programs. Our partners are the ECHO hubs and superhubs.

News from the ECHO community shown on the iECHO homepage: stories about hubs and participants, and updates from Project ECHO and the iECHO team.

A topic from the ECHO taxonomy that describes what a program is about, such as a health condition, a population or a field of education. Focus areas are nested, and a program selects up to five; they drive search, filtering and analytics.

The surveys and assessments a hub attaches to a program: registration questions, pre- and post-assessments and the session feedback survey. Responses feed the Forms tab of the Analytics Center. See Forms.

Someone a hub invites to a single session of a public program without registering them for the participant group. Guests receive the session link and count in attendance.

An organization that facilitates ECHO programs: it designs the curriculum, brings together the subject matter experts and runs the sessions that participants join. On iECHO a hub is an organization with a team and one or more programs. See the Help Center for hubs.

The subject matter experts and administrators who work together to run an ECHO program. A hub team may include people from several partners and locations. On iECHO the team is managed under Organization Team, where each member's program permissions are set.

Project ECHO's platform for running ECHO programs, provided at no cost to hubs, superhubs and participants. Hubs use it to schedule sessions, register participants, share content, collect forms, issue certificates and report on their programs; participants use it to find programs, join sessions and keep their certificates. Visit iecho.org.

A virtual meeting describing how Project ECHO started, how the ECHO Model is implemented and the next steps for starting an ECHO program.

A public program that appears in iECHO search results and on the Explore page, so anyone can find it. Listing is a search visibility setting; it does not change who can register.

The community of all ECHO partners. Events open to the whole community are MetaECHO events, including the MetaECHO Conference and the monthly MetaECHO Community Call, a one-hour virtual call for learning and development related to ECHO work.

Net Promoter Score (NPS) is an evaluation metric that measures participant satisfaction, perceived value, and how likely local healthcare providers (spokes) are to recommend the ECHO program to their peers. Read more on how to interpret NPS on iECHO

The person responsible for a hub's organization on iECHO. Owners have view and edit access to every program and manage the organization team and its permissions.

A hub's public home on iECHO. The profile presents the organization, its team, its programs, its badges and testimonials, and anyone can find it on the Explore page when its programs are listed. See Update organization profile.

A registered learner in an ECHO program: anyone who joins sessions and is not part of the hub team. Participants were once called spokes, and their locations spoke sites. On iECHO participants register for a participant group, attend sessions, complete forms and earn certificates. See the Help Center for participants.

A setting for public programs where the hub team reviews each registration request before the person becomes an active participant. See Participant approval for public programs.

A participant's home on iECHO: upcoming sessions, the programs they belong to, content shared with them, forms to complete and certificates earned. See Participant dashboard.

A group of participants who move through a program together, attending its sessions on one schedule. A program can run several participant groups at once, each with its own dates, language, registration settings and video conferencing link. Also called a cohort. See Creating participant groups.

The documents an organization signs to become an ECHO partner: the Terms of Use and the Statement of Collaboration. An existing partner that creates new programs signs a shorter partner acknowledgment instead.

A multi-day training for signed partners who are ready to implement the ECHO Model. Partners develop the skills and resources they need to launch an ECHO program while building relationships with ECHO staff. The ECHO Institute and its superhubs run Partner Launch Trainings in person and virtually. Formerly called Immersion.

A program that participants join by invitation only. The hub team sends invitations by email or SMS, and the program does not appear in iECHO search.

A regularly scheduled series of virtual learning and mentoring sessions based on the ECHO Model, run by a hub around a topic and its focus areas. On iECHO a program holds its participant groups, sessions, content, forms and certificates. See Creating and editing programs.

A member of the organization team with access to a program. Edit access lets them manage the program, create sessions and message participants; view access covers data exports and analytics; notification access sends them session updates. See Manage program permissions.

The global movement and organization behind the ECHO Model, headquartered at the ECHO Institute in Albuquerque, New Mexico. ECHO stands for Extension for Community Healthcare Outcomes, but because ECHO programs now reach far beyond health care, the acronym is no longer spelled out. Use "Project ECHO" or "ECHO Model" on first reference and "ECHO" after that.

The shared Box folder where Project ECHO keeps resources for partners, including logos, templates and glossaries in several languages. Partners receive access after Partner Launch Training and can add their own materials.

A program that anyone with the registration link can join. The hub team can still require approval for each registration and choose whether the program is listed in iECHO search. See Inviting participants to public and private programs.

A tool for hub teams to email the participants of a program or participant group from iECHO, with delivery reports available as a CSV export. See How to use Quick Email.

One of the live video meetings that make up an ECHO program, held weekly, twice a month or monthly. A typical session pairs a short didactic presentation from a subject matter expert with one or more case presentations and group discussion.

Files, links and recordings a hub or subject matter expert shares with a participant group before or after a session. Participants find them under Accessing content, and hubs upload content from the session.

The language a person speaks and wants to learn in, set on their iECHO profile alongside the platform language, which is the language of iECHO's interface. Hubs set the language each participant group is delivered in. See Setting your language preferences.

A project that spans several ECHO programs to improve one subject, such as a discipline, a disease area or a region, using the ECHO Model. Often created through a grant or award focused on a specific outcome.

Someone with deep knowledge of a topic who guides the discussion in a session and gives the didactic presentation. Hubs invite subject matter experts to sessions on iECHO so they can upload materials in advance and receive reminders.

An ECHO partner approved by the ECHO Institute to certify, train and support new ECHO partners. Superhubs receive intensive training, run Partner Launch Trainings and act as brand ambassadors for Project ECHO in their regions.

The 17 United Nations goals for a better world by 2030. Hubs map their programs' focus areas to the goals they support, and the matching badges appear on the organization's profile.

The shared set of categories that classify everything on iECHO: focus areas, professions, organization categories and academic credentials. One taxonomy across the ECHO community keeps programs comparable and searchable. Hubs can request additions or edits.

The guided mentoring and learning relationship that grows during an ECHO program between participants and subject matter experts. ECHO is telementoring rather than telemedicine: it moves knowledge, not people or patients.

A short quote from a participant about their ECHO experience that a hub collects on iECHO and can show on its organization profile.

A public program hidden from iECHO search and the Explore page. Only people with the registration link can find and join it, which suits a program you promote through your own channels.

How iECHO connects a participant group to its meeting room. Hubs can use the built-in Zoom integration, which starts sessions from iECHO and records attendance automatically, or a custom link for Google Meet, Microsoft Teams or another tool. See Custom video conferencing solutions.

A virtual session or series hosted by Project ECHO or a partner to share expertise with a wider audience. Unlike an ECHO program, a webinar does not have to follow the ECHO Model. Hubs can run Zoom webinars through iECHO.